Where we deliver
We deliver to serviceable pin codes across India. We will confirm whether your pin code is serviceable before you pay. We do not currently ship outside India. Studio collection in is available by appointment.
Shipping charges
Shipping is free and fully insured on every order until it is delivered to you.
Dispatch and delivery times
- Ready-to-ship pieces: dispatched within of payment confirmation.
- Made-to-order and custom pieces: ready in about from design approval and advance payment. We confirm the date in writing.
- Delivery: usually , depending on your location.
Wedding or event date? Tell us when you order and we'll plan around it.
Tracking
We send the courier name and tracking number on WhatsApp and email once your order is dispatched.
Packaging and handover
- Orders are shipped in plain, tamper-evident outer packaging with no jewellery branding, for security.
- Delivery requires the recipient's OTP or signature. The courier will not leave the parcel unattended.
- Each parcel contains your jewellery in an Elyra box, the GST invoice, certificate(s) and a care guide.
When your parcel arrives
Please record a continuous, unedited video while opening the parcel, starting with the sealed package. If anything is wrong, this lets us resolve it quickly with the courier and insurer.
- If the outer packaging looks opened, damaged or tampered with, do not accept it. Refuse delivery and contact us right away.
- Report any problem within 48 hours of delivery on WhatsApp at or by email at .
Delays, failed delivery and wrong address
Couriers occasionally face delays from weather, strikes or other events outside our control. We will keep you informed. If delivery fails because the address was incorrect or nobody was available after repeated attempts, the parcel returns to us and we will arrange re-delivery. Re-delivery may be charged at actual cost.