Grievance redressal

We want every customer to be happy with their Elyra experience. If something has gone wrong, please tell us. Most issues are resolved fastest on WhatsApp.

Grievance Officer

How we handle complaints

1. Send your complaint with your name, invoice number, a description of the issue, and photos or videos if relevant.
2. We acknowledge it within 48 hours and give you a complaint reference.
3. We aim to resolve it within one month of receiving it, and keep you updated along the way.

If you are not satisfied

You can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach the appropriate consumer commission under the Consumer Protection Act, 2019.